FINANCIAL SERVICES GUIDE
ON Q SECURITIES PTY LTD
THIRD FLOOR, SUITE 4, 9 BOWMAN STREET
SOUTH PERTH WA 6151
ABN: 14 097 912 288
AUSTRALIAN FINANCIAL SERVICES LICENCE NO. 226367
9TH JANUARY 2025
• Head Office Third Floor, Suite 4/ 9 Bowman Street, South Perth
• Telephone (08) 9368 6655
• Postal Address PO Box 585, South Perth, WA 6951
Lack of independence
On Q Securities is not independent, impartial, or unbiased because we:
• Receive commissions for the advice we give in relation to life insurance protection.
Before seeking our advice, you probably have several questions you would like to ask. You have the right to ask about our charges, the type of advice we will give and what you can do if you have a complaint about our services. Key information is set out in answer to the questions below. If you need more information or clarification, please ask us. This Financial Services Guide is issued by On Q Securities.
You should also be aware that you are entitled to receive a Statement of Advice (SoA) whenever we provide you with advice which considers your objectives, financial situations and or needs. The SoA will contain the advice, the basis on which it is given and information about fees, commissions and associations which may have influenced the provision of the advice.
If further advice is furnished, or when no financial product is recommended (according to current legislation), a Record of Advice (RoA) may be provided to you instead of an SoA. You have the right to request a copy of the RoA (if you have not previously received a copy) within 7 years of that further advice being given.
In the event we make a recommendation to acquire a particular financial product (other than securities) or offer to issue or arrange the issue of a financial product, we must also provide you with a Product Disclosure Statement containing information about the product which will enable you to make an informed decision in relation to the acquisition of that product.
BEFORE YOU GET OUR ADVICE
Name of Your Adviser: Steve Burge
Qualifications: Diploma of Financial Planning
Membership: Member of Financial Advice Association of Australia from 1991-onwards
Experience: Steve has worked in the financial services industry and been a financial planner since 1991.
Who does the adviser act for when providing financial services to me?
• Your Adviser will be acting for you on behalf of On Q Securities.
What advisory services are available to me?
• Retirement planning strategies
• Wealth creation
• Superannuation strategies
• Self-managed superannuation advice
• Life Insurance services
• Gearing strategies
• Social security advice
• Estate planning
In addition, your Adviser can offer you a review service for your investment portfolio or life insurance program.
We provide financial product advice for the following financial products:
• Deposit and payment products, including basic deposit products, deposit products other than basic deposit products and non-cash payment products.
• Debentures, stocks, or bonds issued or proposed to be issued by a government.
• Risk insurance products, including life, trauma, income protection and total and permanent disability insurance.
• Retirement savings accounts
• Securities
• Superannuation
• Managed investments
• Standard Margin Lending Facility
We will only recommend a financial product to you after considering its suitability for your individual needs, objectives, and financial situation. The products we recommend are selected from our approved list of products and they have been researched by external experts.
How will I pay for the service?
Fee for Service
If a fee for service is payable, rather than commission, the hourly fee rate is,
$275 – $330 per hour, Plus GST.
If you choose to pay a fee, we may rebate to you part or all the commission we would otherwise receive. You may also be charged a Statement of Advice preparation fee. This can range between $825 and $3,300 (inclusive of GST) depending on the complexity and the time spent. Any fee for service must be paid within seven (7) days of the date of the tax invoice being issued to you.
If you choose to take up our ongoing service offer, we will charge you a flat fee of between $440 and $3,300pa.
We may also charge a percentage as follows:
This fee will not apply to funds that are invested using borrowed money whether margin lending or a line of credit.
Total Funds Under Management: On the first: $1 to $1,250,000
Fee as a % of your Funds: 0.33%
The upfront commission for risk insurance financial products can range between 27.5 % and 66 % depending on the product provider, while on-going commission may range between 27.5 %pa and 30%pa. For example, on an insurance premium of $1,000 paying 66 % upfront commission and 22 % on-going commission, the upfront commission would be $660 and the on-going commission $440 per year.
Other Forms of Remuneration or Benefits
On Q Securities and/or its advisers may receive non-monetary benefits from product providers in specific circumstances such as:
• Where the amount is less than $300 and identical or
• similar benefits are not given on a frequent basis.
• The benefit has a genuine education or training purpose (including attendance to conferences) and is relevant to providing financial product advice. And/or
• The benefit consists of the provision of information technology software or support and is related to the provision of financial product advice in relation to the financial products issued or sold by the benefit provider.
Payments or benefits received must be disclosed in either a Conflicts of Interest Register or an Alternative Remuneration Register. A copy of On Q Securities’ Register, is available upon request. If you wish to inspect this Register, please ask your adviser, or contact us’.
Do Any Relationships Exist with Product Providers Which May Influence the Advice Being Given? – No
WHEN YOU GET OUR ADVICE
Do I get detailed information about actual commissions and other benefits my adviser gets from making the recommendations?
Yes. You have the right to know about details of commissions and or other benefits your Adviser receives for recommending investments. We will provide this information to you when we make specific recommendations in the Statement of Advice or Record of Advice.
Will you give me advice that is suitable to my need’s objectives and financial circumstances?
Yes, your adviser is obliged by law to act in your best interests and provide appropriate advice when providing financial advice to you. However, to do so we need to find out your individual objectives, financial situation and needs before we recommend any financial product to you. You have the right not to divulge this information to us, if you do not wish to do so. In that case, we are required to warn you about the possible consequences of us not having your full personal information. You should read the warnings carefully.
What should I know about any risks of the investments or investment strategies recommended to me?
We will explain to you any significant risks of investments and strategies that we recommend to you. If we do not do so, you should ask us for further clarification.
PRIVACY
Collecting Personal Information
We only collect personal information relevant to the functions that we perform (“information”) and the information collected is dependent on our relationship with you.
This information may include the following, although this is not an exhaustive list:
• information from you that may include your identity and contact details, financial information, and other personal information.
• information from you about others, such as services providers, agents, advisers, and employers; and
• if required, we will act as your agent to obtain your financial information from a third party on your behalf.
We will collect the information from you or from someone authorised to act on your behalf. Should you give us personal information about other individuals (such as your referees) we rely on you to obtain their prior consent.
We also collect information from you when you use our website www.onqsecurities.com.au. Your use of the facilities and services available through our website will determine the amount and type of information that we collect about you. Some of this information will not be personal because it will not reveal your identity. The only personal information which we collect about you when you use our website is that you tell us about yourself, for example, by completing an online form, where you subscribe to a newsletter, or information you provide to us when you send us an email. We will record your email address if you send us an email.
We also collect personal information in person, in writing, by telephone, and through other methods of communication. Most of the personal information that we collect is provided to us by our clients, when they initially instruct us, and during the course providing services to them.
From time to time, we may use the information to provide you with news or offers about services that may be of interest to you. If, at any time, you no longer wish to receive this material, please notify us and we will remove your details from our database of contacts. By submitting identifying data, a visitor to our website is agreeing to On Q Securities Pty Ltd use of such data in the manner described in this Privacy Policy.
We may use and disclose your personal information to:
• provide requested services.
• manage our relationship with you.
• comply with our legal obligations and assist government and law enforcement agencies or regulators; and
• identify and inform you of other products or services that we think may be of interest to you.
Who will see or have access to your personal information?
We may exchange your personal information with third parties where this is permitted by law, some of which may be located overseas. Third parties include:
• service providers, for example banks and other financial institutions.
• those to whom we outsource certain functions, for example contractors and information technology support.
• financial consultants, accountants, lawyers, and advisers acting on your behalf.
• auditors.
• your referees, such as your employer or former employers, to verify information you have provided; and
• government and law enforcement agencies or regulators.
In each case, we will treat information we collect in accordance with the principles set out above.
Security of your information
We place great importance on the security of the information we hold about you. We are committed to preventing unauthorised access to, or disclosure, misuse or loss of, that information. We will not use or disclose information about an individual other than for its primary purpose of collection, unless:
• the individual has consented to such use or disclosure; or
• we have reason to suspect that unlawful activity has been, or may be, engaged in, and use or disclose the information as a necessary part of its investigation of the matter or in reporting its concerns to relevant persons or authorities; or
• the use or disclosure is required or authorised by or under law; or
• we reasonably believe that the use or disclosure is reasonably necessary for or required by a specified purpose by or on behalf of an enforcement body.
Maintaining confidentiality and security of information is a core standard of our operations. Your information is stored in secure facilities and our information systems and files are kept secure from unauthorised access.
Access and Accuracy of your Personal Information
All information you provide will be held by On Q Securities Pty Ltd. You can ask for access to your information by contacting us. You can also contact us for more detailed information on how we collect, handle, and secure your personal information.
What to do if you believe the information, we hold about your is inaccurate
If you believe that any information that we hold about you is inaccurate or out of date, please contact us and we will review and update the relevant information.
Direct Marketing
To provide services to you we may use your information to update you as to the services being offered by On Q Securities Pty Ltd. If you do not wish to receive marketing information, you may at any time decline to receive such information by contacting us.
Privacy Complaints and Queries
If you have complaints, concerns, or queries regarding our Privacy Policy, please contact:
The Privacy Officer
On Q Securities Pty Ltd
Third Floor, Suite 4, 9 Bowman Street,
South Perth WA 6151
Telephone: (08) 9368 6655
For more information about the privacy legislation or the APPs we recommend that you visit the Office of the Australian Information Commissioner’s website at www.oaic.gov.au.
Can I tell you how I wish to instruct you to buy or sell my investment?
Yes. You may specify how you would like to give us instructions. For example, by telephone, email, fax or other means. But in all cases, we must receive a written confirmation of these instructions.
IF YOU HAVE ANY COMPLAINTS
Who can I speak to if I have a complaint about the advisory service?
We are committed to providing quality advice to our clients. This commitment extends to providing accessible complaint resolution mechanisms for our clients. If you have any complaint about the service provided to you, you should take the following steps:
The Dispute Resolution Officer
On Q Securities Pty Ltd
Third Floor, Suite 4, 9 Bowman Street,
South Perth WA 6151
Telephone: (08) 9368 6655
We will try and resolve your complaint quickly and fairly.
If we cannot reach a satisfactory resolution, you can raise your concerns with the Australian Financial Complaints Authority (AFCA) on 1800 931 678 or by post at GPO Box 3, Melbourne, Vic. 3001. We are a member of AFCAS’ complaints resolution service. The Australian Securities & Investments Commission (ASIC) also has a free call Infoline on 1300 300 630 which you may use to make a complaint or obtain information about your rights.
PROFESSIONAL INDEMNITY INSURANCE
We hold Professional Indemnity Insurance for the activities conducted under our AFS licence. The limit of the indemnity is $2,500,000 for any one claim and $2,500,000 in the aggregate. The insurance will cover claims made in relation to the conduct of authorised representatives, representatives, and employees of the Licensee. The Professional Indemnity Insurance cover satisfies the requirements of s. 912B of the Corporations Act.